For Support issues please email your request to support@buendiasystems.com
BuenDia Systems Support Policy
At BuenDia Systems, we are committed to providing exceptional support and ensuring our clients’ complete satisfaction with our consulting services related to information technology products. This Support Policy outlines the support services we offer and the processes to follow when requesting assistance.
Support Services
Our support services include:
- Consultation and Guidance: Our team of experienced consultants is available to provide guidance, answer questions, and offer recommendations throughout the duration of our engagement.
- Issue Resolution: In the event of any issues or challenges encountered during the implementation or use of the solutions we recommend, our team will work diligently to investigate, troubleshoot, and resolve the problems promptly.
- Knowledge Transfer: We believe in empowering our clients with the necessary knowledge and skills to effectively utilize and maintain the solutions we provide. We offer comprehensive training and knowledge transfer sessions as part of our support services.
Support Channels
Clients can contact our support team through the following channels:
- Email Support: For non-urgent inquiries or issues, you can email our support team at support@buendiaystems.com. We strive to respond to all email inquiries within 24 business hours.
- Phone Support: For urgent or time-sensitive matters, you can reach our support team by phone at [phone number] during regular business hours [specify hours].
- Online Support Portal: We provide an online support portal where clients can log support requests, track the status of their tickets, and access our knowledgebase of frequently asked questions and solutions.
Support Availability
Our standard support hours are [specify hours and days of the week]. For clients who require extended support coverage, we offer premium support packages with 24/7 availability upon request.
Support Response Times
We prioritize and respond to support requests based on their severity and impact. Our target response times are as follows:
- Critical Issues (system downtime or severe impact): Initial response within 2 business hours
- High Priority Issues (significant impact on operations): Initial response within 4 business hours
- Medium Priority Issues (moderate impact on operations): Initial response within 8 business hours
- Low Priority Issues (minor impact or general inquiries): Initial response within 24 business hours
Support Scope
Our support services cover issues and inquiries related to the solutions and services we have provided to you as part of our consulting engagement. Any requests for additional services or modifications beyond the original scope may be subject to additional fees.
Continuous Improvement
We value your feedback and continuously strive to improve our support services. We welcome your suggestions and comments, which can be submitted through our support channels or by contacting our client services team.
By engaging with BuenDia Systems for consulting services related to information technology products, you acknowledge and agree to the terms of this Support Policy.